The UK Gambling Commission (UKGC) has announced reforms aimed at giving consumers more choice over deposit restrictions and boosting transparency in client money protection by operators.
A third modification to the Commission’s Licence Conditions and Codes of Practice (LCCP) would also clear the way for the implementation of the government’s planned statutory tax.
The modifications are the result of a consultation and are in line with the White Paper High Stakes: Gambling Reform for the Digital Age, published in 2023.
New regulations will provide customers with more effective options to regulate their gambling by making it easier to create and maintain deposit limits on their online accounts in the ways that work best for them.
From October 31, 2025, all gaming establishments must encourage their clients to select a financial limit when they make their initial deposit, and make it easy to examine and change this limit at any time thereafter.
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These norms will extend on good practices currently established by some operators, ensuring that customers can anticipate consistent standards across the sector.
Gambling companies will also be forced to notify customers every six months to check their account and transaction information, which will help them decide whether to adjust current or set new deposit limitations.
Operators that store client funds must specify in their terms and conditions whether they are safeguarded in the case of insolvency, the amount of protection provided, and the mechanism by which this is accomplished. They must also make this information available to customers when they make their initial deposit.
The Commission’s LCCP now mandates operators to make yearly financial donations to a list of research, prevention, and treatment organizations. This provision will be repealed soon to the implementation of the government’s statutory levy (opens in new tab) (scheduled to take effect on April 6, 2025), since it will become outdated.
“These reforms demonstrate our commitment to guarantee fair and open gaming by increasing customer empowerment and choice. These reforms will assist customers in determining deposit limits, tracking their spending, and ensuring they are fully informed of what happens to their cash if an operator becomes bankrupt.”
“We will now continue to work to deliver on our remaining White Paper commitments, including our evaluation program,” stated Tim Miller, Commission Executive Director for Research and Policy.
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